| 1000 |
Internal server error |
| 1001 |
Authorization header is invalid |
| 1002 |
A request parameter is missing |
| 1003 |
Document is too large |
| 1005 |
Invalid parameter |
| 1009 |
Request was rejected (IP filtering, unauthorized access to a product ...) |
| 1011 |
Requested resource does not exist |
| 1012 |
The token does not exist or has expired |
| 1014 |
Customer file archive not available |
| 1015 |
The email address of a signatory is not eligible for the given workflow. The file has not been created. |
| 1021 |
An operator already exists with this email |
| 1023 |
The requested processing on a file cannot be executed because another task is running. |
| 1024 |
The requested processing cannot be performed because the folder is not in the right state |
| 1026 |
The number of pages found in the document does not match those expected (as defined in the path configuration interface) |
| 1030 |
The document is empty |
| 1033 |
Corporate information was provided when the file was created, but the path does not handle it |
| 1034 |
Legal entity information is missing when the file is created |
| 1035 |
The legal entity identifier is invalid (occurs only on folders supporting legal entities). The file has not been created. |
| 1036 |
The signatory is not a member of the company defined in the legal entity (only occurs on files supporting legal entities). The file has not been created. |
| 1037 |
The signatory is not a member of the company defined in the legal entity (occurs only on folders supporting legal entities). The file has not been created. |
| 1039 |
A contract was provided when the file was created, but the path is configured without a contract. |
| 1045 |
Several contracts were provided when the file was created instead of one |
| 1047 |
A file already exists with the external ID given at creation |
| 1050 |
Evidence file not yet available |
| 1056 |
A requested feature is not activated |
| 1056 |
A requested feature is not enabled |
| 1057 |
The evidence file is no longer accessible |
| 1060 |
The total size of the documents to be signed is too large |
| 1061 |
Document to be signed is corrupted |
| 1061 |
The document to be signed is corrupted |
| 1062 |
The request for proof of identity for a participant is missing (in the case of an advanced signature) |
| 1063 |
The validation of the document to be signed is not possible |
| 1069 |
Validation of the 1 Click Contract WBS has failed |
| 1070 |
Participant data does not match the participant in the reference 1 Click Contract file |
| 1071 |
WBS code entered is incorrect, retry can be done |
| 1072 |
OTP code cannot be validated but a new OTP can be requested |
| 1073 |
OTP code resend failed |
| 1082 |
Proof file is not yet available |
| 2001 |
OTP code is invalid |
| 2005 |
The lines of the MRZ (identity documents) are not valid. |
| 2009 |
The name or surname extracted from the document does not match the name or surname in the client file |
| 2010 |
The document could not be read (corrupted file) |
| 2011 |
Too many invalid OTP codes sent during signature |
| 2012 |
OTP code expired |
| 2014 |
Too many incorrect authentication document submissions |
| 2015 |
Document mime type not supported |
| 2016 |
Image is too blurry |
| 2017 |
Image is not contrasted enough |
| 2018 |
Image is too small (does not contain enough pixels) |
| 2019 |
The image is too big (contains too many pixels) |
| 2020 |
Processed image is binarised, but the server does not accept them |
| 2021 |
The font of the text in an image is too small to be read. |
| 2022 |
The document received does not match the expected one. |
| 2023 |
The type of document received is not recognized. |
| 2024 |
The image processing system did not respond. |
| 2029 |
No text found in the document |
| 2030 |
Participant's name not found in document |
| 2032 |
Name of co-participant not found in document |
| 2033 |
Neither the name of the participant, nor of the co-participant was found in the document |
| 2034 |
Postal address of participant not found in document |
| 2035 |
The postal address of the co-participant was not found in the document. |
| 2036 |
Mailing address of participant found in document does not match that on file |
| 2037 |
The postal address of the co-participant found in the document does not match the one on file. |
| 2042 |
The date of the document was not found. |
| 2044 |
The document is too old. |
2051 |
Verification of the tax notice could not be done because the identifiers could not be found in the document |
2052 |
Tax notice identifiers are invalid |
2053 |
The dates found in the tax notice do not correspond to those on the tax site |
2054 |
Income found in the tax notice does not match that of the tax site |
2055 |
Participant's name is different from that on the tax site |
2056 |
Name of co-participant is different from tax site |
2057 |
Name retrieved from tax service does not match file name (case of a document that may belong to either the signatory or the co-signer) |
2058 |
The date of birth of the signatory retrieved from the tax department does not match that of the file. |
2059 |
The date of birth of the co-signer retrieved from the tax office does not match the date of birth on the file. |
| 2071 |
The call to the company service could not be made because the SIRET was not found in the document. |
| 2090 |
IBAN format is invalid |
| 2091 |
Country found in IBAN is not allowed |
| 2092 |
No IBAN found in the RIB |
| 2094 |
Document appearance is not the expected document type (only for authentication tasks) |
| 2095 |
Maximum number of attempts to submit the document has been reached |
| 2096 |
The country of issue of the document is not allowed. |
| 2097 |
The document has expired. |
| 2098 |
MRZ lines not found in the identity document |
| 2099 |
MRZ lines incomplete. Can occur if lines are not of the same length. |
| 2100 |
Broken MRZ lines. Occurs if characters are missing from the middle of the lines (caused by a flash or shadow). |
| 2104 |
Invalid document number (only for Italian service cards) |
| 2105 |
Invalid personal number (only for Italian service cards) |
| 2106 |
Personal number does not correspond to the document holder (only for Italian service cards) |
| 2107 |
Personal number does not correspond to the participant (only for Italian service cards) |
| 2108 |
The birthName and/or firstName extracted from document are different from the actual values in issuer referential |
| 2109 |
Call to external repository failed |
| 2110 |
The document is not known to the external repository. |
| 2111 |
External repository indicates that the document is stolen, lost or cancelled |
| 2113 |
The framing of the document or its signature area is not good |
| 2132 |
2D-doc not found on document (only for tax notices and tax justifications) |
| 2137 |
The tax notice reference was not found on the document |
| 2138 |
No fiscal number was found on the document |
| 2400 |
Too many facial identifications in error |
| 2401 |
Internal facial recognition system did not respond |
| 2402 |
Photo could not be extracted from ID document: facial recognition cannot be performed |
| 2404 |
Internal error: cannot process face from ID document |
| 2405 |
Unable to find single face in selfie photo |
| 2406 |
Insufficient number of reference images |
| 2406 |
Insufficient number of reference images |
| 2407 |
No face detected |
| 2408 |
Insufficient number of faces detected |
| 2411 |
Is this an original document ( not a printed / photocopy, screen capture ... ) |
| 2412 |
The identity photo has been substitued or tampered |
| 2413 |
The biometry video has been substitued or tampered |
| 2414 |
The document video has been substitued or tampered |
| 2500 |
SIRET or SIREN format is invalid and therefore legal entity information is not verifiable |
| 2501 |
Company ID of legal entity does not exist |
| 2502 |
Office ID of legal entity does not exist |
| 2503 |
Company of legal entity is no longer in business |
| 2504 |
Company name of legal entity does not match name on file |
| 2505 |
No signatory is an authorised representative of the company of the legal entity |
| 2506 |
IBAN in the document does not correspond to that of the participant |
| 2507 |
IBAN on the document does not match that of the co-participant. |
| 2508 |
IBAN of the document does not match that of the legal entity. |
| 2509 |
The name of the legal entity was not found in the document. |
| 2510 |
The postal address of the legal entity does not correspond to the one defined in the file. |
| 2511 |
Postal address of legal entity not found in record |
| 2512 |
Postal address of legal entity not found in file |
| 2513 |
The IBAN found in the document does not correspond to any participant in the file. |
| 2517 |
The name of the legal entity in the file does not match the name found in the document. |
| 2520 |
The IBAN found in the document does not match any of the participants in the file. |
| 2533 |
Suspected age inconsistency. |
| 2550 |
The format of the social security number is invalid. |
| 2551 |
Social security number was not found in the document |
| 2600 |
The first name of the MRZ does not match the name on the face of the identity document. |
| 2601 |
Document number of the ZRM does not match the number on the face of the identity document |
| 2602 |
The birth name of the MRZ does not match the birth name on the face of the identity document. |
| 2603 |
Date of birth of the MRZ does not correspond to the one on the face of the identity document |
| 2605 |
The number plate of the vehicle found in the MRZ of the registration document does not correspond to the number on the front of the document |
| 2606 |
The make of the vehicle found in the MRZ of the vehicle registration document does not match the make on the face of the document |
| 2611 |
Issue and validity dates are not consistent with the MRZ |
| 2613 |
The date of issue of the document could not be read (only for identity documents) |
| 2614 |
Document expiry date could not be read (only for identity documents) |
| 2615 |
The front of the document was not found |
| 2616 |
Expiration date is not consistent with the MRZ |
| 2617 |
The last name found on the document is not consistent with the MRZ |
| 2620 |
In a qualified signature context, some mandatory information was not extracted from the identity document provided. |
| 2621 |
Data extracted from the identification document supplied contains invalid characters or has an incorrect value. |
| 2622 |
Emission date, or expiration date and theoretical validity duration are not consistent with the actual document model ( country and model-year ). Emission date in the future also triggers this error. |
| 2623 |
The document model has been legally deprecated by the issuing country and is no longer accepted, even though the document itself is not expired (e.g. the Italian paper ID card as of August 3rd, 2026). |
| 2800 |
The same file has already been submitted: same participant and same file or same type of document requested and same data read |
| 2928 |
Signature activation has expired |
| 2929 |
The maximum number of OTP sent has been reached and no more OTP can be sent. |
| 3100 |
Digital Identity Verification (Post Office) has failed |
| 3102 |
Digital Identity Verification (Post Office) has expired to authenticate the signature |
| 3103 |
Digital Identity (Post Office) Information Retrieval Failed |
| 3104 |
Comparison of Digital Identity (Post Office) Information Failed |
| 3110 |
Document recovery with MiTrust service failed |
| 3111 |
MiTrust service is temporarily inaccessible |
| 3112 |
Retrieval of the document with the MiTrust service has been aborted |
| 3200 |
The document was rejected after checking by the LiveCheck |
| 3201 |
The document could not be processed by the LiveCheck |