| 1000 |
Internal server error |
| 1001 |
Authorization header is invalid |
| 1002 |
A request parameter is missing |
| 1003 |
Document is too large |
| 1005 |
Invalid parameter |
| 1009 |
Request was rejected (IP filtering, unauthorized access to a product ...) |
| 1011 |
Requested resource does not exist |
| 1012 |
The token does not exist or has expired |
| 1014 |
Customer file archive not available |
| 1015 |
The email address of a signatory is not eligible for the given workflow. The file has not been created. |
| 1021 |
An operator already exists with this email |
| 1023 |
The requested processing on a file cannot be executed because another task is running. |
| 1024 |
The requested processing cannot be performed because the folder is not in the right state |
| 1026 |
The number of pages found in the document does not match those expected (as defined in the path configuration interface) |
| 1030 |
The document is empty |
| 1033 |
Corporate information was provided when the file was created, but the path does not handle it |
| 1034 |
Legal entity information is missing when the file is created |
| 1035 |
The legal entity identifier is invalid (occurs only on folders supporting legal entities). The file has not been created. |
| 1036 |
The signatory is not a member of the company defined in the legal entity (only occurs on files supporting legal entities). The file has not been created. |
| 1037 |
The signatory is not a member of the company defined in the legal entity (occurs only on folders supporting legal entities). The file has not been created. |
| 1039 |
A contract was provided when the file was created, but the path is configured without a contract. |
| 1045 |
Several contracts were provided when the file was created instead of one |
| 1047 |
A file already exists with the external ID given at creation |
| 1050 |
Evidence file not yet available |
| 1056 |
A requested feature is not activated |
| 1056 |
A requested feature is not enabled |
| 1057 |
The evidence file is no longer accessible |
| 1060 |
The total size of the documents to be signed is too large |
| 1061 |
Document to be signed is corrupted |
| 1061 |
The document to be signed is corrupted |
| 1062 |
The request for proof of identity for a participant is missing (in the case of an advanced signature) |
| 1063 |
The validation of the document to be signed is not possible |
| 1069 |
Validation of the 1 Click Contract WBS has failed |
| 1070 |
Participant data does not match the participant in the reference 1 Click Contract file |
| 1071 |
WBS code entered is incorrect, retry can be done |
| 1072 |
OTP code cannot be validated but a new OTP can be requested |
| 1073 |
OTP code resend failed |
| 1082 |
Proof file is not yet available |
| 2001 |
OTP code is invalid |
| 2005 |
The lines of the MRZ (identity documents) are not valid. |
| 2009 |
The name or surname extracted from the document does not match the name or surname in the client file |
| 2010 |
The document could not be read (corrupted file) |
| 2011 |
Too many invalid OTP codes sent during signature |
| 2012 |
OTP code expired |
| 2014 |
Too many incorrect authentication document submissions |
| 2015 |
Document mime type not supported |
| 2016 |
Image is too blurry |
| 2017 |
Image is not contrasted enough |
| 2018 |
Image is too small (does not contain enough pixels) |
| 2019 |
The image is too big (contains too many pixels) |
| 2020 |
Processed image is binarised, but the server does not accept them |
| 2021 |
The font of the text in an image is too small to be read. |
| 2022 |
The document received does not match the expected one. |
| 2023 |
The type of document received is not recognized. |
| 2024 |
The image processing system did not respond. |
| 2029 |
No text found in the document |
| 2030 |
Participant's name not found in document |
| 2032 |
Name of co-participant not found in document |
| 2033 |
Neither the name of the participant, nor of the co-participant was found in the document |
| 2034 |
Postal address of participant not found in document |
| 2035 |
The postal address of the co-participant was not found in the document. |
| 2036 |
Mailing address of participant found in document does not match that on file |
| 2037 |
The postal address of the co-participant found in the document does not match the one on file. |
| 2042 |
The date of the document was not found. |
| 2044 |
The document is too old. |
2051 |
Verification of the tax notice could not be done because the identifiers could not be found in the document |
2052 |
Tax notice identifiers are invalid |
2053 |
The dates found in the tax notice do not correspond to those on the tax site |
2054 |
Income found in the tax notice does not match that of the tax site |
2055 |
Participant's name is different from that on the tax site |
2056 |
Name of co-participant is different from tax site |
2057 |
Name retrieved from tax service does not match file name (case of a document that may belong to either the signatory or the co-signer) |
2058 |
The date of birth of the signatory retrieved from the tax department does not match that of the file. |
2059 |
The date of birth of the co-signer retrieved from the tax office does not match the date of birth on the file. |
| 2071 |
The call to the company service could not be made because the SIRET was not found in the document. |
| 2090 |
IBAN format is invalid |
| 2091 |
Country found in IBAN is not allowed |
| 2092 |
No IBAN found in the RIB |
| 2094 |
Document appearance is not the expected document type (only for authentication tasks) |
| 2095 |
Maximum number of attempts to submit the document has been reached |
| 2096 |
The country of issue of the document is not allowed. |
| 2097 |
The document has expired. |
| 2098 |
MRZ lines not found in the identity document |
| 2099 |
MRZ lines incomplete. Can occur if lines are not of the same length. |
| 2100 |
Broken MRZ lines. Occurs if characters are missing from the middle of the lines (caused by a flash or shadow). |
| 2104 |
Invalid document number (only for Italian service cards) |
| 2105 |
Invalid personal number (only for Italian service cards) |
| 2106 |
Personal number does not correspond to the document holder (only for Italian service cards) |
| 2107 |
Personal number does not correspond to the participant (only for Italian service cards) |
| 2108 |
The birthName and/or firstName extracted from document are different from the actual values in issuer referential |
| 2109 |
Call to external repository failed |
| 2110 |
The document is not known to the external repository. |
| 2111 |
External repository indicates that the document is stolen, lost or cancelled |
| 2112 |
The document is a specimen |
| 2113 |
The framing of the document or its signature area is not good |
| 2132 |
2D-doc not found on document (only for tax notices and tax justifications) |
| 2137 |
The tax notice reference was not found on the document |
| 2138 |
No fiscal number was found on the document |
| 2400 |
Too many facial identifications in error |
| 2401 |
Internal facial recognition system did not respond |
| 2402 |
Photo could not be extracted from ID document: facial recognition cannot be performed |
| 2404 |
Internal error: cannot process face from ID document |
| 2405 |
Unable to find single face in selfie photo |
| 2406 |
Insufficient number of reference images |
| 2406 |
Insufficient number of reference images |
| 2407 |
No face detected |
| 2408 |
Insufficient number of faces detected |
| 2411 |
Is this an original document ( not a printed / photocopy, screen capture ... ) |
| 2412 |
The identity photo has been substitued or tampered |
| 2413 |
The biometry video has been substitued or tampered |
| 2414 |
The document video has been substitued or tampered |
| 2500 |
SIRET or SIREN format is invalid and therefore legal entity information is not verifiable |
| 2501 |
Company ID of legal entity does not exist |
| 2502 |
Office ID of legal entity does not exist |
| 2503 |
Company of legal entity is no longer in business |
| 2504 |
Company name of legal entity does not match name on file |
| 2505 |
No signatory is an authorised representative of the company of the legal entity |
| 2506 |
IBAN in the document does not correspond to that of the participant |
| 2507 |
IBAN on the document does not match that of the co-participant. |
| 2508 |
IBAN of the document does not match that of the legal entity. |
| 2509 |
The name of the legal entity was not found in the document. |
| 2510 |
The postal address of the legal entity does not correspond to the one defined in the file. |
| 2511 |
Postal address of legal entity not found in record |
| 2512 |
Postal address of legal entity not found in file |
| 2513 |
The IBAN found in the document does not correspond to any participant in the file. |
| 2517 |
The name of the legal entity in the file does not match the name found in the document. |
| 2520 |
The IBAN found in the document does not match any of the participants in the file. |
| 2533 |
Suspected age inconsistency. |
| 2550 |
The format of the social security number is invalid. |
| 2551 |
Social security number was not found in the document |
| 2600 |
The first name of the MRZ does not match the name on the face of the identity document. |
| 2601 |
Document number of the ZRM does not match the number on the face of the identity document |
| 2602 |
The birth name of the MRZ does not match the birth name on the face of the identity document. |
| 2603 |
Date of birth of the MRZ does not correspond to the one on the face of the identity document |
| 2605 |
The number plate of the vehicle found in the MRZ of the registration document does not correspond to the number on the front of the document |
| 2606 |
The make of the vehicle found in the MRZ of the vehicle registration document does not match the make on the face of the document |
| 2611 |
Issue and validity dates are not consistent with the MRZ |
| 2613 |
The date of issue of the document could not be read (only for identity documents) |
| 2614 |
Document expiry date could not be read (only for identity documents) |
| 2615 |
The front of the document was not found |
| 2616 |
Expiration date is not consistent with the MRZ |
| 2617 |
The last name found on the document is not consistent with the MRZ |
| 2620 |
In a qualified signature context, some mandatory information was not extracted from the identity document provided. |
| 2621 |
Data extracted from the identification document supplied contains invalid characters or has an incorrect value. |
| 2622 |
Emission date, or expiration date and theoretical validity duration are not consistent with the actual document model ( country and model-year ). Emission date in the future also triggers this error. |
| 2800 |
The same file has already been submitted: same participant and same file or same type of document requested and same data read |
| 2928 |
Signature activation has expired |
| 2929 |
The maximum number of OTP sent has been reached and no more OTP can be sent. |
| 3100 |
Digital Identity Verification (Post Office) has failed |
| 3102 |
Digital Identity Verification (Post Office) has expired to authenticate the signature |
| 3103 |
Digital Identity (Post Office) Information Retrieval Failed |
| 3104 |
Comparison of Digital Identity (Post Office) Information Failed |
| 3110 |
Document recovery with MiTrust service failed |
| 3111 |
MiTrust service is temporarily inaccessible |
| 3112 |
Retrieval of the document with the MiTrust service has been aborted |
| 3200 |
The document was rejected after checking by the LiveCheck |
| 3201 |
The document could not be processed by the LiveCheck |